BSNL‘s new year gift for new customers!!!
State-run Telecom operator Bharat Sanchar Nigam Limited (BSNL) has slashed mobile rates by up to 80 per cent for the first two months under a scheme for new customers in order to speed up customer acquisition. Both per minute and per second billing plan call rates have been reduced and will be valid only for the first two months.
New customer buying BSNL connection will have to buy plan voucher of Rs.36 for per second plan and Rs.37 for per minute plan, including Mobile Number Portability (MNP) customers. Customers opting for Rs 37 scheme will be charged 10 paisa per minute for making local as well as STD calls within BSNL and 30 paisa per minute on other network. Similarly, after recharging phone for Rs 36, customer will be charged 1 paisa for every three second duration on local and STD calls made within BSNL network and 2 paisa for three second on other network.
The state-run operator has contracted Aegis BPO for its customer service which also provides services to leading private Telecom operators in the country. BSNL has also started monitoring complaints on the social media to provide resolution to aggrieved customers. The company has also gone mobile number portability (MNP) positive with 1,57,564 people joining network customers and 1,24,158 leaving its network between July to November period. At the end of September, BSNL mobile customer base stood at 79.6 million and the company figured among top 5 players in terms of new subscriber addition during the month.
